The Hack Roster: Mystery Shopper Programs And SaaS Products Are Instruments, Not Interventions
Instruments produce readings. Readings become useful only in the hands of an operator running a discipline. Without the discipline, the reading is expensive noise. The final layer of the Hack Roster runs the two categories operators most often confuse for...
The Hack Roster: Social Media, Food Cost Consulting, And Culture Workshops All Fail For The Same Reason
Three legitimate consulting categories. Three distinct product pitches. One shared failure mode: fixing the symptom while the source runs untreated in the adjacent domain. The three product categories in this post look completely different on the surface. Social media management...
The Hack Roster: Loyalty Programs And Scheduling Software Are Tools For Trust That Already Exists And Casts That Already Work
Both products are legitimate on a tuned base. Both are theater on a base that is not tuned. This post runs both through the diagnostic and names the precondition each one requires. Every operator I work with has one of...
The Hack Roster: The Repair Market Runs Because Restaurants Are Multi-Domain Systems Being Sold Single-Domain Fixes
Every hack on the roster is a legitimate single-domain solution to a multi-domain problem. That mismatch is why the repair market never runs out of customers. The last three posts named the worldview ([Hacksterism]), the architecture ([The Hack Funnel]), and...
