Inside The Box Thinking
For years I heard gurus tell operators to think outside the box. I resisted it. Not because outside…
Its Not About Teamwork
Teamwork has become a marketing term or art. It sells books, training programs, workshops, and consulting engagements. It…
The Parrot Conundrum
There is a service recovery script making the rounds in hospitality training circles that sounds like empathy and…
How To Create Loyal Guests For The Restaurant Across The Street
Most operators who lose Guests do not lose them dramatically. There is no scene. No complaint. No scathing…
The Insanity of Losses
Someone told an operator I was working with that 75% of food and beverage businesses lose money or…
Restaurant Marketing What Does An Empty Chair Really Cost
The costliest item in most restaurant operations does not appear on the P&L. It is not food waste,…
The Killer Interview Question
Most interview questions reveal what a candidate wants you to know. One question reveals what they would rather…
The Three-Legged Stool of Unearned Authority
It never ceases to amaze me how many people post content about how to do things they’ve never…
No Fat To Trim
A bankruptcy court just approved the breakup of Fat Brands across four separate transactions. Eighteen restaurant chains. $1.4…
The Problem With Transactional Thinking
[vc_row kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_column_text]Bain & Co. recently pushed this out.