Hacksterism Archives - Hacksterism

There is a company selling sixty-four restaurant operating procedures for ninety-nine dollars, and every operator who buys it gets the same two hundred sixty-nine pages. The price is not the cost.

HHacksterism

The Yes Is The Product

byJeffrey Summers

The vendor said yes to your exception because yes is what is for sale. It gets billed once as implementation and again as remediation, and your own books keep the two charges apart.

HHacksterism

The AI Adoption Number Is A Confession

byJeffrey Summers

Every industry number on AI adoption is measuring one portfolio and calling it the other. The counting apparatus reports Superficial AI Superstructure and hides Integrated AI Architecture. The invisibility is not accidental. Here is the prosecution.

HHacksterism

The Hackster Objection: You Just Read A Consultant Attacking Other Consultants. Here’s How To Read This One.

byJeffrey Summers

Character reads are unfalsifiable. Architecture reads are verifiable. Run the four signatures against my practice — the same…

HHacksterism

Hacksterism: The Worldview Underneath Every Restaurant Consulting Program You’ve Ever Bought

byJeffrey Summers

Hacksterism is not the people selling the programs or the operators buying them. It is the operating belief…

HHacksterism

Why Independent Restaurants Should Not Copy Chipotle’s Loyalty Program

byJeffrey Summers

Chipotle rebuilt their loyalty program this year. The marketing industry has been talking about it ever since. You’ve…

HHacksterism

Why Too Expensive Is Never About The Price

byJeffrey Summers

William Blair just released their 15th quarterly restaurant engagement survey. Danny Klein at QSR Magazine has the full…

HHacksterism

What New Tip Data Is Actually Telling Us

byJeffrey Summers

Toast’s Q1 2026 restaurant tipping data shows something most operators have never considered about their Guest relationships. The…

HHacksterism

Great Hospitality Can Overcome Bad Food

byJeffrey Summers

The operator inside a drifting brand does not own the menu, the pricing, the recipes, or the marketing.…

HHacksterism

Influence Without Authority Five HR Moves Rewritten For The Operator

byJeffrey Summers

The corporate consulting industry produces an endless stream of “influence without authority” playbooks aimed at professionals who need…