Noodles Just Handed Every Independent Operator The Restaurant Turnaround Playbook They Refuse To Run
You read the earnings headline this morning. “Noodles & Company Declares It’s ‘Back’ After Historic Sales Quarter.” Comps…
Loyalty Is Not a Discount Problem
What You’re Actually Measuring When operators talk about loyalty, they almost always mean repeat visits. And when they…
No Growth
No Growth Two words. That’s the whole diagnosis. Every operator I talk to has a list. Difficult managers.…
Consent Erosion
Every relationship in a restaurant operation runs on consent that was given at a specific moment. A Guest…
Smaller Isnt the Answer Either
When a restaurant isn’t producing the margin it should, the building starts to feel like the problem. Too…
You Didnt Buy a Business Partner You Bought a Dependency
Four consecutive quarters of same-store sales declines. The most recent at negative 8.7%. A 22-year streak of comp…
Transactional Arbitrage The Five Bets Underneath Most Restaurants
Five levers, five closing gaps, and the model that doesn’t depend on either. Most operators don’t know they’re…
The Casual FullService Problem Isnt the Food
Walk into any casual full-service chain and count the friction points before you’ve ordered your first drink. The…
Do You Have Crabs
You’ve seen crabs in a bucket. Just when one gets close to the edge, the others grab hold…
WHT The Ultimate In Transactional Thinking
Domino’s Pizza built a system for handling customer complaints that requires no human contact. An order arrives late…