The Terms Changed Did Anyone Ask
Panera Bread announced this week that the Unlimited Sip Club will no longer be unlimited. Starting in August,…
Why Too Expensive Is Never About The Price
William Blair just released their 15th quarterly restaurant engagement survey. Danny Klein at QSR Magazine has the full…
What New Tip Data Is Actually Telling Us
Toast’s Q1 2026 restaurant tipping data shows something most operators have never considered about their Guest relationships. The…
Great Hospitality Can Overcome Bad Food
The operator inside a drifting brand does not own the menu, the pricing, the recipes, or the marketing.…
Influence Without Authority Five HR Moves Rewritten For The Operator
The corporate consulting industry produces an endless stream of “influence without authority” playbooks aimed at professionals who need…
The Counter Isnt Merchandising Its the Contract
Issue: A recent Supermarket News piece by Richard Mitchell and a LinkedIn response to it both ask the…
Loyalty Is Not a Discount Problem
What You’re Actually Measuring When operators talk about loyalty, they almost always mean repeat visits. And when they…
Smaller Isnt the Answer Either
When a restaurant isn’t producing the margin it should, the building starts to feel like the problem. Too…
No Growth
No Growth Two words. That’s the whole diagnosis. Every operator I talk to has a list. Difficult managers.…
Consent Erosion
Every relationship in a restaurant operation runs on consent that was given at a specific moment. A Guest…