Wrong Headed Thinking Scheduling
Every Shift Is The Only Shift That Guest Will See There is a scheduling philosophy in the restaurant…
Best Practices Usually Arent
By definition, best practices are what the crowd does well. They represent the aggregate experience of many operators…
Bad Employees Or Bad Leadership
I have never believed in bad employees. I believe in bad hiring processes. Bad training systems. Bad performance…
Its Not About Teamwork
Teamwork has become a marketing term or art. It sells books, training programs, workshops, and consulting engagements. It…
Is Restaurant Marketing Broken?
A colleague asked this question in a forum years ago. The answer has not changed. Yes. Restaurant marketing…
Inside The Box Thinking
For years I heard gurus tell operators to think outside the box. I resisted it. Not because outside…
Strategy Tactics
Most operators, consultants, and industry associations use the words interchangeably. They are not interchangeable. Confusing them is one…
How To Create Loyal Guests For The Restaurant Across The Street
Most operators who lose Guests do not lose them dramatically. There is no scene. No complaint. No scathing…
The Killer Interview Question
Most interview questions reveal what a candidate wants you to know. One question reveals what they would rather…
Restaurant Marketing What Does An Empty Chair Really Cost
The costliest item in most restaurant operations does not appear on the P&L. It is not food waste,…